CustomerSuccessManager

We've got a fantastic full-time opportunity for a dedicated and charismatic Customer Success Manager to nurture and manage our existing client accounts. We’re looking for someone who’s results-oriented and who’s passionate about technology.

If this role sounds right up your street, we'd love to hear from you.

 

A bit about us

We are an established and independent technology company. We work as a tight team and use leading cloud, security, and digital technologies to deliver innovative IT solutions. Our clients span the commercial and public sectors in New Zealand, including some well-known Kiwi brands.

 

About the role

We're looking to hire a Customer Success Manager in a full-time opportunity. In this role, you will play a key role in driving customer satisfaction and business growth by aligning our technology solutions with clients’ business objectives.

Overall, you will help develop client relationships, identify sales opportunities, and support our clients’ success in achieving their digital transformation goals. Supporting your success is Dynamo6’s team of consultants and technical experts. This role reports to the Sales Manager and is part of the Sales team.

The ideal candidate will be experienced in the professional services technology industry, potentially having formerly held roles in customer success or account management.

Responsibilities:

• Account and relationship management
• Existing customer pipeline development and retention
• Preparing project or service proposals and quotes
• Liaison between clients and internal teams
• Procurement of third-party products and services quotes
• Account and pipeline reporting
• Supporting and developing the sales and relationship management processes
• Maintaining and adding to internal CRM and project management tools
• Develop and maintain Dynamo6 services and key partner product solution sales proficiency
• Other duties as required from time to time

 

Location

This role will be based at our central Hamilton office, with occasional travel to serve our wider Waikato, Auckland, and Wellington-based clients. 

 

A bit about you

The ideal candidate has strong interpersonal skills, a good understanding of technology, and a passion for ensuring clients' success.

Overall, we’re looking for a candidate that:

• Has excellent interpersonal and relationship management skills
• Is a strong communicator and confident presenter
• Can engage and influence others ranging from operational teams to senior managers
• Has exceptional attention to detail
• Has good negotiation and problem-solving abilities
• Has good time management and prioritisation skills

 

Skills & experience

We’re also looking for someone with the following skills and experience:

• 3+ years of relevant account, relationship, or project management experience
• A sound understanding of the use cases, benefits, and products across cloud productivity, cloud computing, networking, and security and operations
• Experience in uncovering new opportunities with existing relationships and growing these into an effective sales pipeline
• Related sales professional qualifications would be a total bonus
• Experience working with CRM and project management tools is a nice to have

 

Culture & perks

We're a down-to-earth bunch. Our company isn’t about hierarchies; we don’t do politics or egos. We just work together to deliver amazing client outcomes. 

We encourage a good work-life balance and provide the necessary support to achieve it. We offer flexible working hours and a mix of in-office and remote work options.

We also have that independent tech company vibe. We’re passionate about maintaining a fun work environment. We have regular team activities, such as go-karting, poker nights, and the occasional drinks and lunches out. Friendly banter is also welcomed in our team chats.

the benefits & perks are...

• An awesome Hamilton Central location
• A competitive remuneration package
• A fast-paced, entrepreneurial environment
• Professional development opportunities
• A collaborative and supportive team
• A fun and social working environment
• Flexible and remote working available
• A Southern Cross health insurance plan